FREQUENTLY ASKED QUESTIONS

• What insurance plans are accepted?

Insurance contracts covering mental health services vary widely, and change often. It is important that you know your insurance carrier, understand your benefits, and whether the therapist is in-network before your first appointment. Listed below are the insurance networks affiliated with each therapist:

Susan Holstein, Ph.D.: Blue Cross/Blue Shield (BC/BS)
Melissa Sharp, Psy.D.: Aetna, BC/BS, Magellan, Medicare, Perspectives, PHCS
Ann Rotter, Ph.D.: BC/BS, Medicare
Pauline Gekas, LMFT.: BC/BS, Magellan, MHN, United Behavioral Health

We suggest that you contact your insurance company to determine if your provider is in-network and to confirm insurance coverage. Mental health benefits are often much different than medical benefits. Additionally, information obtained from insurance websites may not always be current. We recommend that you call your insurance company directly; the telephone number is usually located on the back of your insurance card. Please remember that a quote of benefits is NOT a guarantee of payment. MBS cannot be responsible for misquoted or inaccurate information. The client is responsible for all fees not covered by insurance.

Pauline Swenson, LMT: NA

Typically, insurance will not reimburse for massage therapy. Payment is due at time of service. A receipt will be provided upon request.

• What are your office hours?
Listed below are the general office hours. These hours are subject to change; other appointment days / times may be available at the discretion of the therapist/clinician.
 
Clinical Staff
(daytime and evening appointments, at each therapist’s discretion)
Dr. Sue Holstein: Monday, Wednesday
Dr. Melissa Sharp: Tuesday – Saturday
Dr. Ann Rotter: Tuesday – Saturday
Pauline Gekas, LMFT: Monday - Friday

Massage Therapy
Pauline Swenson, LMT: Morning, afternoon and evening appointments available, Monday – Friday; occasionally, weekend timeslots can also be accommodated at Pauline’s discretion.

Appointments can be made directly with Pauline by calling 630-605-7591, or by contacting officemanager@mbsgeneva.com

• What are your fees?
Therapist fees vary depending upon the clinician, type, and length of service provided. If you are inquiring about the session cost for a psychologist or marriage & family therapist, we suggest that you contact Martha at officemanager@mbsgeneva.com

Massage Therapy fees are as follows:

Chair Massage

$60 + one-time travel fee of $15.00
4 people @ 13 min/hr
5 people @ 10 min/hr
10 people @ 5 min/hr

• What forms of payment do you accept?
Dr. Holstein, Dr. Sharp, Dr. Rotter and Pauline Gekas accept cash, personal check, Visa or MasterCard. We offer a billing service for clients who wish to use insurance. Please note that the insurance copay (or any uncovered portion) is expected at time of service.
Pauline Swenson, LMT, accepts payment via cash or personal check at time of service.

• Can a psychologist prescribe medication?
No. Only an M.D. (medical doctor) can prescribe medication. To obtain medication, you must make an appointment with your PCP (primary care physician) or a psychiatrist who is an M.D. specializing in mental health and psychotropic medications. Your therapist can provide you with the appropriate referrals if medication management or an assessment for medication is indicated.

• Where is the office located?

CLICK HERE FOR A MAP AND DIRECTIONS

• Other questions?
Please feel free to call our office at (630) 208-7411 or contact us at officemanager@mbsgeneva.com